At Talia Voyages, we strive to provide high-quality Travel Essentials, Hiking Gear, Luggage Bags, and Tech Accessories to enhance your travel experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure customer satisfaction. Please read the following terms carefully.

Returns Eligibility

We accept returns under the following conditions:

  • Items must be unused, undamaged, and in their original packaging with all accessories and tags attached.
  • Return requests must be made within 14 days of receiving your order.
  • Certain items, such as personal care products, custom orders, and electronics with tampered seals, are non-returnable for hygiene and security reasons.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us at [email protected] with your order number and reason for the return.
  2. Our team will review your request and provide return shipping instructions if your request is approved.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

  • Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued in the form of store credit or to your original payment method (where applicable).
  • If an item is returned in unsuitable condition (damaged, used, or missing parts), we reserve the right to reject the refund request.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (unless defective upon arrival).
  • Clearance or final sale items.
  • Personal care and hygiene-related products.
  • Electronics with broken or missing seals.

Changes to This Policy

Talia Voyages reserves the right to modify this Refund & Return Policy at any time.

Need Help?

For any questions regarding returns and refunds, please contact our support team [email protected].